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Frequently Asked Questions

Find quick answers to common questions about our PDF tools.

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Report a Problem

Having trouble with a tool? Please include details about what you were doing and what went wrong.

Feature Requests

Have an idea for a new PDF tool or improvement? We'd love to hear your suggestions.

Response Time

We read every message and aim to respond within 24-48 hours on weekdays. For urgent technical issues, please include "URGENT" in your subject line.

About Your Files: For privacy reasons, please do not send sensitive documents via email. Our tools process files temporarily on our servers and automatically delete them within 1 hour.

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday: 10:00 AM - 4:00 PM (EST)
Sunday: Closed

*Messages received outside business hours will be responded to on the next business day.

Prefer email? You can also reach us directly at contactus@pdfmylove.com

For partnership inquiries, please use the subject line "PARTNERSHIP" in your email.