Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We may collect the following information that you voluntarily provide:

• Contact Information: When you contact us via email at contactus@pdfmylove.com or through our contact forms, we may collect your name, email address, and any information contained in your message.
• Feedback and Communications: Information you provide when you respond to surveys, request support, or otherwise communicate with us.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Device Information: Information about the device you use to access our services, including hardware model, operating system version, and unique device identifiers.
• Usage Data: How you interact with our website and tools, including features used and time spent on pages.

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Functional Cookies: Remember your preferences and settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Our Services: Including operating our PDF tools and ensuring they function as intended.
• To Improve Our Services: Understanding how users interact with our website helps us enhance user experience and develop new features.
• To Communicate With You: Responding to your inquiries, support requests, and providing information about our services.
• To Monitor Usage: Analyzing trends and tracking usage of our website to improve performance.
• To Protect Our Legal Rights: Preventing fraud, enforcing our terms of service, and complying with legal obligations.
• With Your Consent: For any other purpose disclosed to you at the time we collect the information.

3. File Processing and Data Retention

3.1 How We Process PDF Files

3.2 Data Retention Periods

• Uploaded PDF Files: Deleted within 1 hour of processing
• Server Logs: Retained for up to 30 days for security and troubleshooting purposes
• Contact Form Submissions: Retained for up to 1 year to respond to inquiries and improve service
• Analytics Data: Retained for up to 26 months in anonymized form

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our processing of your personal information is based on the following lawful grounds:

• Performance of a Contract: Processing necessary to provide you with our services.
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services and ensuring security, provided those interests are not overridden by your rights.
• Consent: Processing based on your consent, which you may withdraw at any time.
• Legal Compliance: Processing necessary to comply with legal obligations.

5. Sharing and Disclosure of Information

We may share your information in the following circumstances:

5.1 Service Providers

We may employ third-party companies and individuals to facilitate our services, provide service-related functions, or assist us in analyzing how our services are used. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our current service providers include:

• Web hosting providers
• Analytics services (Google Analytics)
• Content delivery networks (CDNs)
• Email communication services

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If PDFMyLove is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information for any other purpose disclosed to you at the time we collect the information and with your consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL technology (HTTPS).
• Access Controls: Strict access controls limit internal access to personal information to authorized personnel only.
• Secure Servers: Our servers are maintained in secure, access-controlled facilities.
• Regular Security Assessments: We conduct regular security reviews and updates.
• Incident Response: We have procedures in place to respond to data security incidents.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 For EEA Residents (GDPR)

• Right to Access: Request copies of your personal information.
• Right to Rectification: Request correction of inaccurate information.
• Right to Erasure: Request deletion of your personal information.
• Right to Restrict Processing: Request limitation of processing your information.
• Right to Data Portability: Request transfer of your information to another organization.
• Right to Object: Object to our processing of your information.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

7.2 For California Residents (CCPA)

• Right to Know: Request disclosure of personal information collected, used, or disclosed.
• Right to Delete: Request deletion of personal information.
• Right to Opt-Out: Opt-out of sale of personal information (we do not sell personal information).
• Right to Non-Discrimination: Exercise of these rights will not result in discriminatory treatment.

To exercise any of these rights, please contact us at contactus@pdfmylove.com. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at contactus@pdfmylove.com. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence, where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. By using our services, you consent to this transfer. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.